Well as usual Fedex are appalling in Ireland. One of our partners forgot how bad they are and shipped a package to us.
They treat Ireland as a little outpost and their customer service besides lying is just downright useless.
Evert has had the exact same if not worse treatment as us.
We receive DHL packages every day at Cubic without an issue but every Fedex package comes with issues, driver sick,waiting until 9pm in office for deliveries, no one available to sign when the office is 100% open, vat issues and finally customs issues.
A package was dispatched to us from outside Ireland on the 18th on the most expensive transit available, its still not here and isn’t expected for two more days.
I am worn out from calling these guys and have been messed around, promised calls back (are you listening Nicola) , have been told that the package is in Stansted when I know and the people in customs Dublin know that the package is there as they have contacted the shipper for “more details”
Finally I got a hold of the Dublin customs office of Fedex today and was told “oh didn’t Barbara call you, its lying here, just pay the duty and we can try to get it released before the new year”
Its beyond a joke plus its an inter company transfer so no duty is due but they wont listen to that hence another €328 to get it released.
If you are a business in Ireland please avoid these jokers like the plague.

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