Comments on: Fedex Sucks-Irish companies please avoid

By: BobHatesFedex

BobHatesFedex — Wed, 22 Jun 2011 09:48:56 +0000

FedEx Ireland in 2011 are still utterly useless. Everything was quick and efficient from US thru UK until arrival at Dublin. That’s when my package entered a parallel universe. Despite the international priority package being available for clearance, Irish customs don’t work weekends – but they certainly demand payment of all taxes on weekends !. Then I had to repeatedly phone the airport depot to ascertain what was happening. The overall attitude from staff was “It’s not my problem”, “I couldn’t care less”, “Not my job” etc etc. USELESS !. Had to phone customs 3 times – gave them all relevant info – was then lied to regarding clearance. Apparently customs paperwork goes in pidgeon holes that are only collected once a day !!!!. Jesus Christ is this the Dark Ages ????? Paperwork in Pidgeon Holes WTF ???? The concept of priority i.e. timely, efficient, professional is utterly lost on FedEx Ireland staff – they simply just don’t get it. Quite simply the Irish end of operations is a disgrace – irresponsible, lackadaisical, and unprofessional. CEO of FedEx Fred Smith should use some of his Marine Corps training and kick their asses six ways to Sunday !!!!

By: Michelle Henry

Michelle Henry — Thu, 22 Jul 2010 15:14:54 +0000

I agree totally, FedEx are Brutal… they wanted me to pick it up as well at Dublin airport. Due to the fact they don’t promise next day delivery outside Dublin, its 2 days.. whats the point then? I might as well have got Tom Hanks to deliver it!
Failure Expected, Delivery EXported!

By: elizabeth

elizabeth — Thu, 14 Jan 2010 10:05:41 +0000

Fedex Ireland should be avoided. I will not go into detail with my experience because there is way too much for me to say. So in brief, I was supposed to have a Christmas present delivered to me from N.Y. . They delivered it to the wrong address. It has taken a month for them to deliver the package to me. I am still waiting for it. And yes, they make up excuses as to why it still hasn’t been delivered. I have been told 3 different stories as to why the package has not been delivered. Fedex Ireland can easily be compared to the show Faulty Towers.

By: Terrance

Terrance — Sun, 25 Jan 2009 05:59:10 +0000

Hey I live in Canada, geology is a hobby of mine, and have recently ordered a igneous(rhyolite) stone from Ukraine, and the exporter brought it down to Lagos to ship it to me which is totally fine with me, so anyway the package finally reaches Calgary and Fedex has it sent to customs to find out what it is, even though it has Geological Stone Sample written on it, it has been in customs for the last week so far, and they have asked me over five times, what is inside?how much did you pay? IS it diamonds? Come on man, if it was diamonds would it really be marked stone sample? And I just talked to a representative again(6 times) now they are saying that it will probably be rejected and I will have to pay for the service charges and for the delivery back, Ummm ok what??????? Why am I paying for something that I won’t receive and will never have?? I might as well buy a car, pay for the licensing and have it shipped god knows where for someone else to own, like???? How do they get away with this???

By: Jason

Jason — Wed, 31 Dec 2008 23:56:13 +0000

Please change the title of this post from “Irish Companies” to “All Earth-based Companies”. these guys suck all over the world. Their truck drivers aren’t even FedEx employees. Everything about their operation is ridiculous to the point of self-satire.

By: Martyn

Martyn — Wed, 31 Dec 2008 10:24:32 +0000

I’ve come to the conclusion that it must be collusion, since all the courier firms are equally crap. They must have all agreed to not compete; it defies belief that in an open market all of the companies could have evolved to give an equally shite service.

My nomination for the prize though is Initial City Link, who once soaked a bag of electronic goods that were sent to me. They simply bagged up the soggy remains in a large plastic bag and denied all knowledge. They even denied repacking it themselves (“we would never do that”), even though the large green bag had their company’s logo on it.

I know they won’t mind me airing this story in public again, because I have spoken to them extensively about that episode, and it’s clear that they don’t care about customer service or their own reputation.

By: PhoneBoy

PhoneBoy — Tue, 30 Dec 2008 10:13:20 +0000

However, all these large shipping companies have different issues in different locales. DHL is crap here in the US, which is why they are closing up shop here except for International shipments. FedEx Express has been good to me, except in Hawaii where they don’t know where anything is. FedEx ground is crap everywhere. UPS has been fairly consistent for me for domestic stuff, even in Hawaii.

By: Eoin O'Leary

Eoin O'Leary — Mon, 29 Dec 2008 16:25:49 +0000

Thanks for the heads up Pat, I’ve been trying to decide between DHL and FedEx …. decision made.

Eoin

By: Little Links - Monday December 29th 2008 | Joe Scanlon

Little Links - Monday December 29th 2008 | Joe Scanlon — Mon, 29 Dec 2008 14:34:52 +0000

[...] Pats explains why to avoid FedEx like the plague. [...]

By: Bryan

Bryan — Mon, 29 Dec 2008 13:33:42 +0000

They had a package of mine in customs for 10days then when it cleared they had the nerve to charge me 72 euro handling charge or some crap. WTF ???