I worked at McDs for three years during my college years, I don’t regret a second of it as I learnt a LOT:
Man management, communication skills and most of all – hard graft.

They reward hard workers and look after their own, a good place to work.
At the time of leaving I was only two steps away from having my own store and leading up to that had been recognised as regional employee of the quarter as well as being part of the best drive-thru team in the UK (’98).

However, from stuff that I’ve read since then, it seems I was lucky to have such good stores to work in, (staff, ethics, etc) and fortunate with my mentors too.

One thing that has stood out for me since leaving is the massive Customer Service Focus gap between ‘company’ stores and franchises.

Obviously to a consumer these differences aren’t immediately obvious; McDonalds is McDonalds wherever they go. Well at least, it should be.

Getting the food right is one thing, consistent levels of CS is another.