Pat Phelan: Bits, bytes and telecomsMobile, Roaming and Social Media

A plumber who leaves a leaking pipe doesn’t annoy you as much as one that turns up late and doesn’t return your phone calls. A dentist that is concerned at the pain he is causing you is more acceptable than a dentist who isn’t causing you pain but doesn’t care. Being told your flight is cancelled in advance is better than the stress [...]

One company I will absolutely never deal with again is Dell Its actually practically impossible to contain myself whilst writing this post. Their customer service is beyond a joke, their helplines will run you from pillar to post and here I am yet again listening to Kate Bush for an hour. What’s my sin? I [...]

Well as usual Fedex are appalling in Ireland. One of our partners forgot how bad they are and shipped a package to us. They treat Ireland as a little outpost and their customer service besides lying is just downright useless. Evert has had the exact same if not worse treatment as us. We receive DHL [...]