Customer Service: It’s As Rare As Common Sense
A plumber who leaves a leaking pipe doesn’t annoy you as much as one that turns up late and doesn’t return your phone calls. A dentist that is concerned at the pain he is causing you is more acceptable than a dentist who isn’t causing you pain but doesn’t care. Being told your flight is cancelled in advance is better than the stress [...]
Four years on Twitter today
Before Twitter there was Jaiku and thats where I started out. It was founded by Jyri Engeström and was later acquired by Google (a lot of its features are in Google Buzz) , at the time it had quite a few problems and I decided to move over to this new start-up called Twitter. I [...]
Forget Facebook, should Foursquare be worried when Twitter gets location?
We are just back from our holidays and I really thought that with Foursquare and a ton of MAXROAM credit that we were going to find all these little off the beaten track places or these amazing places to eat suggested by my 791 friends a number of which live are or are from the [...]
Is check-in over?
I have been thinking about writing this for the past few weeks and my buddy Om gave me the shove to do it yesterday with his post “FourSquare’s Crowley on Facebook, Check-in Fatigue & the Copy Cats” This post is absolute killer to write given my past positivity and possible giddiness on location based services. [...]
You never know who you will bump into.
I got a reminder of this funny story this week. It was September 2007, We had just been on stage Techcrunch50 launching Cubic Telecom and James Seng invited me to lunch with his friend Nick Palevsky. James was a brilliant telephony blogger and we had been communicating backwards and forwards for ages, Nick I had [...]
Is Twitter taking back the client market?
In another interesting move post their Chirp developer conference where they assured the development community that Twitter would always be there for them Twitter has launched a new Android client. So I suppose the first question is, whats it like? Its really excellent, the landing page is superb and with a bunch of really cool [...]
48hrs with the iPad
Firstly and most importantly don’t take this device out and about, a constant flow of complete strangers will touch you, prod you and interrogate you. Thats what came from the first few hours of having this incredible device. After 48hrs I really don’t want to be parted from the iPad to be honest. Being an [...]
Chatroulette, socially depraved or socially interesting?
I work with a bunch of guys who constantly slag me off for talking about the hottest new thing, they generally give me a hard time about “twitter” “foursquare” and a whole bunch of other apps so you can imagine I was a bit slow to introduce them to Chatroulette. Well you can imagine my [...]
Withings, helping this slob turn over a new leaf in 2010
As I said in my last post 2010 involves some big changes for me. I have this urge to get fit and not to die young, its that serious. One of the really cool devices which I have purchased is Withings a wifi enabled scales which pushes your weight to where you decide. I have [...]
No seriously I’m not pregnant
This is a tough one for me to write but hopefully it will help. In July 2004 I was 164 pounds and had a 32 inch waist, trained in a gym 6 days a week at 6am and didn’t smoke. Today I really don’t know what I weigh (I am actually afraid to weigh myself), [...]