Customer Service: It’s As Rare As Common Sense

A plumber who leaves a leaking pipe doesn’t annoy you as much as one that turns up late and doesn’t return your phone calls. A dentist that is concerned at the pain he is causing you is more acceptable than a dentist who isn’t causing you pain but doesn’t care. Being told your flight is cancelled in advance is better than the stress [...]

UPC Broadband, wonderful service unless you want to work at the weekends.

I switched to UPC Broadband a few weeks ago and was at first thrilled with their service, 17 megs downstream out of a possible 20 megs, always on, no download limits but it has now become possibly the worst broadband service I have ever used.
I again have no connectivity for the last two hours and [...]